Privacy Policy — bat77

1. Introduction

bat77 ("we", "us", or "our") operates the online gaming and sports betting platform accessible at bat77.bio. We understand that when you choose to share your personal information with us, you are placing significant trust in us. We take that trust very seriously and handle your data with the care and respect it deserves.

This Privacy Policy describes the information we collect from you, how we use it, with whom we share it, and the choices you have regarding your personal data. By accessing or using bat77's services, you acknowledge that you have read and understood this policy. Please read it carefully before registering or placing any wager.

This policy applies to all users of bat77, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, as well as international users who access our platform.

2. Information We Collect

We collect several types of information in connection with your use of bat77. This information is collected directly from you when you register an account, make a deposit, place a bet, contact support, or otherwise interact with our platform.

• Identity and contact information: full name, date of birth, email address, phone number, and residential address.
• Account credentials: username, hashed password, account preferences, and notification settings.
• Financial information: payment method details (bKash mobile number, Nagad account reference, Rocket wallet reference, bank account number where applicable), transaction histories, deposit and withdrawal records.
• KYC verification documents: government-issued photo ID (National ID card, passport, driving licence), proof of address, and selfie or liveness verification where required.
• Technical and usage data: IP address, device type, browser fingerprint, operating system, session logs, pages visited, game history, betting patterns, and crash/error reports.

We do not collect more information than is strictly necessary to provide our services. Where optional fields exist during registration, you are free to leave them blank without affecting your access to core platform features.

3. How We Use Your Information

bat77 processes your personal data only for the purposes described below. We rely on legitimate interest, contractual necessity, and legal compliance as our lawful bases for processing, depending on the specific use.

• Account creation and management: verifying your identity, setting up your account, and maintaining your player profile and preferences.
• Transaction processing: handling deposits via bKash, Nagad, Rocket, and Upay, as well as withdrawals and refunds in a timely and accurate manner.
• Regulatory compliance and fraud prevention: conducting KYC checks, fulfilling anti-money-laundering obligations, verifying the 21+ age requirement, and investigating suspicious activity.
• Customer support: responding to your queries, resolving disputes, processing complaints, and providing technical assistance.
• Service improvement and personalisation: analysing usage patterns to improve platform stability, game selection, and the overall user experience for players in Bangladesh.
• Marketing communications: sending you promotional offers, bonus notifications, and event updates — only where you have consented to receive them. You may withdraw consent at any time via your account settings or by contacting support.

4. Sharing of Information

bat77 does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We may, however, share your information with trusted third parties in the following limited circumstances:

• Payment processors and financial institutions: information shared with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banks is limited strictly to what is required to process your transaction securely.
• Regulatory and law enforcement bodies: where we are legally required to disclose information by applicable law, court order, or governmental authority, we will comply while notifying you where permitted.
• Service providers and technology partners: companies that assist us in operating bat77 — including cloud hosting, fraud detection, and analytics providers — are bound by strict data processing agreements and are prohibited from using your data for their own purposes.

In all cases, we require third parties to respect the security of your personal data and to treat it in accordance with applicable privacy law. We do not allow our third-party service providers to use your personal data for their own marketing purposes.

5. Cookies and Tracking Technologies

bat77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in between sessions, detect fraudulent activity, and analyse how our platform is used.

We use three categories of cookies: (a) Essential cookies, which are strictly necessary to provide core services such as account authentication and secure transactions — these cannot be disabled; (b) Functional cookies, which remember your language preferences and display settings; and (c) Analytics cookies, which are placed only with your consent and help us understand player behaviour patterns in aggregate. You may manage your preferences for non-essential cookies at any time through your browser settings or our consent management tool.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. In practice, this means: account data is retained for the lifetime of your active account plus a minimum of five years following closure; transaction records are retained for a minimum of seven years to satisfy financial and anti-money-laundering regulatory requirements; KYC documents are retained for the period prescribed by applicable identification verification regulations; technical logs and analytics data are retained for a rolling period of up to twenty-four months.

When data is no longer required, we securely delete or anonymise it in a manner that prevents reconstruction. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and research purposes.

7. Data Security

bat77 employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, firewalled and access-controlled server environments, regular penetration testing and vulnerability assessments, and multi-factor authentication options for player accounts.

While we take every reasonable precaution, no method of data transmission or storage over the internet is 100% secure. We recommend that you take your own precautions — such as using a strong, unique password for your bat77 account and logging out when using shared devices — to further protect your personal information.

8. Your Privacy Rights

As a user of bat77, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team. We will respond to all valid requests within a reasonable timeframe, typically within thirty days.

• Right to access: you may request a copy of all personal data we hold about you, free ofcharge.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances you may request that we delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies.
• Right to restrict processing: you may ask us to pause processing of your personal data in certain circumstances, such as while we verify the accuracy of data you have disputed.
• Right to object: you have the right to object to processing based on legitimate interests, and to opt out of direct marketing communications at any time.

Please note that certain rights may be subject to limitations where our legal or regulatory obligations require us to retain or process your data. Where we are unable to comply with a request, we will explain the reason clearly in writing.

9. Payment Data and Financial Information

bat77 processes financial transactions through trusted payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and major card networks. When you make a deposit or withdrawal, the relevant payment details are transmitted directly to the payment processor using encrypted channels. bat77 does not store full card numbers, bKash PINs, Nagad PINs, or mobile banking credentials on its own servers.

We retain only a tokenised reference to your payment method, sufficient to process future transactions and to maintain an accurate financial audit trail as required under our international operating licence and applicable financial regulations.

10. Third-Party Websites and Services

bat77's platform may reference or mention third-party services, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), or payment partners by name. These references are informational only and do not constitute endorsement. bat77 has no control over the privacy practices of these external parties and is not responsible for the content or privacy policies of any website or service not operated by bat77. We encourage you to review the privacy policy of any third-party service you interact with independently.

11. Children's Privacy and Age Restriction

bat77 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe your child has provided personal information to bat77, please contact us immediately at [email protected] and we will take prompt steps to delete that information from our systems.

Age verification is a mandatory step in our registration process. Any account found to belong to a user under 21 will be suspended immediately, all funds will be frozen pending investigation, and the matter will be escalated to our compliance team in accordance with our responsible gaming obligations. 21+ only. Please play responsibly.

12. Changes to This Privacy Policy

bat77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory obligations. When we make material changes, we will notify registered users by email or via a prominent notice on the bat77 platform, and the updated policy will display a revised "Last Updated" date at the top of this page.

Your continued use of bat77's services following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bat77 handles your personal data, our dedicated privacy team is here to help. We are committed to resolving any privacy-related query promptly and transparently.

You can reach our privacy support team by email at: [email protected]